Complaints

Summary

Introduction

Amundi (UK) Limited conducts its business in line with its client’s best interests.

Although Amundi (UK) Limited is committed to, providing high value services to its clients. We accept that we may not always get it right the first time.

It is important that every complaint we receive as a firm is acknowledged at the first instance and responded to in an appropriate manner. Not only is this required for us to comply with our regulatory obligations but also to ensure we maintain integrity at Amundi (UK) Limited. This will allow us to gain from our client’s perspective your feedback and give opportunity to improve the service we offer to clients.

Purpose

This complaints policy and procedures details how Amundi (UK) Limited deals with complaints from Retail Investors and Professional investors (please note, as a professional investor you may not have access to the Financial Ombudsman Service).

The firm is authorised by the Financial Conduct Authority (FCA), and as such, will act in accordance to the complaints rules as defined in the FCA handbook, subject to meeting the FCA definition of eligible complainant.

Responsibilities

The Compliance Function are responsible for analysing complaints and identifying any trends/risks that may address potential client harm.

Process

How to make a complaint:
We want to give you a great service, but if you are dissatisfied in any way, please get in touch using the contact details below.

Please provide us:

• Your personal details - name and contact details
• Product and Investment details
• Details of your complaint

We will acknowledge receipt of your complaint within 5 working days and let you know what will happen next. We will try to resolve your complaint as soon as possible. However, if the issue is more complex and requires further investigation, it may take up to 8 weeks to give you a final response.

*Please note: Amundi (UK) Limited DOES NOT deal directly with retail investors. However, if you are a retail investor and you wish to complain about an Amundi Group product, you can use the contact details above and your complaint will be forwarded onto the relevant entity for investigation.

How to get in touch

You can contact us by post or by email.

Contact name: Christine Moran, Chief Compliance Officer
Address: Amundi (UK) Limited
77 Coleman Street
London
EC2R 5BJ
United Kingdom
Email: ComplaintsUK@Amundi.com

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Amundi (UK) Limited (“Amundi UK”) is registered in England and Wales with the Companies House under number 01753527, and has its registered office at 77 Coleman Street, London EC2R 5BJ, United Kingdom. Amundi UK is authorised and regulated by the Financial Conduct Authority (“FCA”) and entered on the FCA’s Financial Services Register under number 114503.This may be checked at https://register.fca.org.uk/ and further information of its authorisation is available on request.

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